DIGITAL GOVERNANCE
Enterprise Service Management
The Enterprise blueprint
Abstraction of enterprise service management has changed from a technology-centric and workflow-oriented concept to a comprehensive value-driven and growth accelerator theme. The rise in innovation, solution development, and novel methodologies enabled by the emerging technologies is wielding the new skillset, mindset, and toolset for the future enterprise. Analytics, Automation and Artificial intelligence have found a befitting role to amplify and enhance the experience quotient at every touchpoint aligned with the enterprise client’s expectation.
The new face of IT service management and its capabilities are just around us and growing. IT service management is NOT far from being touched by the spell of emerging technologies, which has changed the processes, performance, and service expectations. But this is going to take some serious effort and acceptance for what is changing in this turf. Read on to evaluate the perspective and prepare for the new.
IT service management beholds the key to efficient Operations, delivery, and support of managed services. It is imperative to observe and take note of evolving concepts, subjects, and practices in the ITSM domain. The overall strategy will be owned and governed by the leaders with the reference point set to the Digital transformation.
Articles & knowledge papers
Enterprise Architecture – The Digital Makeover
When the organizations are ready for a transformation journey or plan to go through a total makeover to accommodate and adopt modern age offerings in all dimensions, they have to c
Evaluating enterprise computing systems: The right time – The right need
Every technology, services, and product company comprises multiple layers of systems, a web of processes, relationships, and interdependencies of the components. Founding infrastru
Repositioning ITSM
I have illustrated how new methodologies, reference architectures, and frameworks have started converging to build a new IT Service Management model in my previous write up. We hav
Reshaping ITSM : (Intelligently Transforming Service Management)
Released on AXELOS Publishing https://www.axelos.com/news/blogs/community-blog-posts/reshaping-itsm IT Infrastructure management and support domain are experiencing a new makeover
